Thank you for using Luma Works. We respect your privacy and are committed to protecting your personal information. This policy applies to all users of Luma Works, including individual contractors, businesses and their employees and affiliates operating in the painting and services industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our application. Please read this policy carefully. By using Luma Works, you agree to the terms outlined in this Privacy Policy.
1 Information We Collect
We may collect and process the following types of information:
Personal & Customer Information
Information you provide directly when creating an account, subscribing to services, or contacting us, is not limited to, but includes:
- Name
- Email address
- Phone number
- Company name
- Payment information (e.g., credit card details, billing address)
Usage Information
Automatically collected data when you use our website or app, is not limited to, but includes:
- IP address
- Device type and operating system
- Browser type and version
- Pages visited and time spent on them
- Clickstream data and referral source
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance user experience, track usage, and improve functionality. You can manage cookie preferences through your browser settings.
Third-Party Data
We may collect information from third-party integrations or services you connect with Luma Works, such as CRM tools or payment processors.
2 How We Use Your Information
We use your information to:
- Provide, maintain, and improve our software and services.
- Process transactions and manage subscriptions.
- Respond to inquiries, provide support, and communicate updates.
- Customize your experience based on your preferences.
- Aggregate anonymized data for commercial purposes.
- Comply with legal obligations and prevent fraudulent activities.
3 How We Share Your Information
We may share your information in the following ways:
Service Providers
We share information with trusted third parties who perform services on our behalf, such as payment processing, hosting, and analytics.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Obligations
We may disclose your information to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Luma Works, our users, or others.
With Your Consent
We may share your information for other purposes with your explicit consent.
4 Your Privacy Rights
Depending on your location, you may have the following rights:
Access & Correction
Request access to the personal information we hold about you or request corrections.
Data Portability
Receive your data in a portable format for transfer to another service.
Deletion
Request the deletion of your personal information from our systems.
Opt-Out
Manage communication preferences or opt out of certain uses of your information.
To exercise your rights, please contact us at [email protected]
5 Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. For example, account data is retained until you delete your account, while transaction data may be retained for a period required by tax or regulatory obligations. Upon request, we will delete or anonymize your data, subject to legal obligations.
6 Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption protocols, regular security audits, and secure data storage systems. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
7 Children's Privacy
Luma Works is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not use our services. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly and remove access to Luma Works.
8 International Data Transfers
If you are accessing Luma Works from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers are located.
9 Third-Party Links
Our website and application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
10 Data Breach Notification
In the event of a data breach, we will notify affected users as required by applicable laws. Notifications will be sent via email or through prominent notices on our website or application.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy. If we make significant changes, we will notify you by email or through a prominent notice on our website or application. Your continued use of our services after such changes indicates your acceptance of the updated policy.